The Customer Success Engineering team is seeking an experienced Engineer to help them in their mission to support currently released products in the production and customer environments. The ideal candidate is motivated by investigating production and customer issues with speed and is not discouraged by the information gap that can exist when trying to gather information on an urgent schedule. In this role you will: learn how to effectively make decisions with speed that will impact Lexmark's current production work with the Technical Support Center (TSC) to resolve unique and complicated engineering challenges related to a customer’s specific use case and/or environment interface with supplies, module, and technology teams analyze field and factory data to drive improvements to Lexmark products expand your awareness of Lexmark's business including sales / production volumes, costs, service, and supply chain strengthen your engineering design skills by working creatively within the existing parameters of a released product gain knowledge of the performance of a wide range of products and designs in manufacturing and the field work with the product development teams to improve future products This role requires the following: Bachelor’s Degree in Electrical Engineering or Mechanical Engineering Understanding of manufacturing process Ability to create and understand Engineering technical documents Excellent documentation and organization skills Strong project management and teamwork skills Effective oral and written communication skills Travel may be required for this role. Domestic travel is limited to periodic field support of critical issues at key customers. Approximately 1-2 trips per year of 2-4 days. International travel to China, Thailand, and/or Juarez to support SOP of new product and major manufacturing changes. Possibility of 1-2 trips per year of 5-14 days. How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now! We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice. Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, click here. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact recruit@lexmark.com.